Refund and Return
Return and Refund
We have a 14-day return policy, this means that in these 14 days we try to finalize the decision on return and begin the process. If 14 days have passed since you received your item and you have not reported the request for return, we cannot offer a return or refund. You are eligible for a full refund only if your item was faulty, damaged, or broken.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or legal proof of purchase.
When you buy from our website online store you can only return faulty items if you inform us 3 days after receival. Our company is a wholesaler, working with various manufacturers worldwide. We choose the product from the best producers upon years of experience.
The reason for which we need a report on faulty, damaged or broken products is that we have a responsibility to contact the manufacturers on any manufacturing defects within 3 days.
Your return will be reviewed by us and manufacturers within one week after you reported it, then we will inform you on the instructions on how to send your product back.
Please send us attached photos, videos, descriptions, and evidence to justify the faulty product.
We can accept a full refunded return only on faulty and damaged items, we will not accept free shipping on products that are not faulty.
In very rare circumstances, there could be damages caused by shipping. Please contact us via our contact form on our website. In any case, it will not be an eligible reason for refund or chargeback.
Our replacement policy for faulty products lasts 3 days from the date your order has been delivered. If 3 days have passed since the delivery, unfortunately, we cannot offer you free shipping to return the product. The product must have a visual defect or issue that directly affects the usability of the item.
To start a return, you can contact us via our contact form on our website.
Once your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon receival and contact us immediately if the item is defective or damaged so that we can evaluate the issue and make it right.
Chargebacks are not acceptable on our website.
Shipping Costs Non-Refundable
On non-faulty products, you will be responsible for paying for your own shipping costs to return your item after approval. Shipping costs are non-refundable.
Exceptions / Non-returnable items
Certain types of items cannot be returned:
Perishable goods (such as food, flowers, or plants),
Customized products (such as special orders or personalized items),
Gift card purchases
Personal care goods
If you request a refund after 14 days of receiving the product
We also do not accept returns for hazardous materials, flammable liquids, or gasses.
For clothes and garments, collars, harnesses, any other accessories, we will not accept returns for wrong measurement. It is your responsibility to choose the right measurement.
To avoid disappointment, it is definitely advisable to always measurement instructions before placing orders. If measurement instructions are missing please contact us before placing an order.
If you have any question or you are not sure about the measurement please ask before you order.
Any item that is returned more than 30 days after delivery will not be approved for a refund.
Please get in touch if you have questions or concerns about your specific item.
Any item that is not in its original condition or is damaged or has missing parts for any reasons not due to our error will not be returnable.
After carefully looking into the situation it might be that we cannot issue a refund according to our policy.
The fastest way to ensure you get your exchanged product, is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
The time it may take for your exchanged product to reach you may vary. We cannot guarantee that we will receive your returned item and recommend you purchase insurance or tracking.
We will not accept returns on products you measured wrongly according to our measurement table on the website. If the measurement is missing on the website, please contact us before making an order.
We will notify you once we’ve evaluated the evidence of faulty products, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Delay in delivery will not be an eligible reason for refund or chargeback.
Of course, delivery delays became a big issue with conditions caused by COVID-19 in certain regions. We cannot control the lockdown in various places.
The challenges relating to the COVID-19 pandemic
Delays can be caused because of the worldwide pandemic situations.
Some carriers had to change their schedule resulting in a delay.
COVID-19 is a Force Majeure from unforeseen circumstances according to our Terms and Conditions Policy.
We are constantly working on providing the best service to all our valuable customers.
We apologize for any potential delays and inconvenience caused, however, delay will not be a reason for chargeback or refund request!!!
*Our return policies are part of our terms and conditions confirmed and agreed upon when you place the order.